RETURNS
AND EXCHANGES
If product is received damaged, defective or has been incorrectly shipped, Towelracks.com, accepts returns of damaged, faulty or defective product for exchange. Call us within 7 days of receipt, so we can discuss the most convenient way to help with this. We are unable to refund any returns, which have not been allocated a RGA number (return goods authorization). If the reason for return is dissatisfaction with
the purchase and the merchandise is unopened, Towelracks.com accepts products
returned within 30 days of original purchase date. Any unopened returns are subject to a 15% re-stocking fee. Opened returns are subject to a 30%
repackaging and re-stocking fee.
Returns that are damaged or have parts missing may be subject to a
greater re-stocking fee. To ensure you
receive the maximum refund, please re-pack the product inside the protective
plastic bag along with cardboard inserts and ensure all parts are included. The amount refunded is exclusive of any
shipping and handling. Again, we are
unable to refund any returns without an RGA number. If you are dissatisfied with your product, you are probably not operating it correctly. Refer to the FAQ page on our website or email us at customerservice@towelracks.com Office hours are Monday to Friday, 8.00 am – 5.00 pm PST. |
Privacy Policy
Customer Information Protection Statement
This is the web site of Towelracks.com
4025 Spencer
St. #202
Torrance,
CA 90503
We can be reached via e-mail at info@towelracks.com or you can reach us by telephone at 888-446-6838.
For each visitor to our Web page, our Web server
automatically recognizes only the consumer's domain name, but not the e-mail
address.
We collect information volunteered by the consumer,
such as survey information and ordering information.
The information we collect is used to improve the
content of our Web page, used to notify consumers about updates to our Web site
and products, and is not shared with other organizations for commercial
purposes.
With respect to cookies: We do not set any cookies
othere than the one needed to manage our shopping cart and do not contain any
personal data.
If you do not want to receive e-mail from us in the
future, please let us know by sending us e-mail at the above address, or
calling us at the above telephone number.
We do NOT share the e-mail addresses of our visitors
or customers with any other organizations, nor do we harvest or sell our
customers' or visitors' email addresses.
If you supply us with your postal address on-line you
will only receive the information for which you provided us your address, such
as your placed order.
Persons who supply us with their telephone numbers
on-line will only receive telephone contact from us with information regarding
orders they have placed on-line.
With respect to Ad Servers: We do not partner with or
have special relationships with any ad server companies.
From time to time, we may use customer information for
new, unanticipated uses not previously disclosed in our privacy notice. If our
information practices change at some time in the future we will post the policy
changes to our Web site to notify you of these changes and provide you with the
ability to opt out of these new uses. If you are concerned about how your
information is used, you should check back at our Web site periodically.
Customers may prevent their information from being
used for purposes other than those for which it was originally collected by
calling us at the number provided above, or e-mailing us at the above address.
Consumers can access this information by e-mailing us
at the above address, or writing to us at the above address.
Consumers can have this information corrected by
sending us e-mail at the above address, or calling us at the above telephone
number.
With respect to security: When we transfer and receive
certain types of sensitive information such as financial information, we
redirect visitors to a secure server that transfers the information.
If you feel that this site is not following its stated
information policy, you may contact us at the above addresses or phone number.